Privcy Policy of FindChinaTour

Effective Date: 25-Jun-2025
Last Updated: 25-Jun-2025

1. About Us

Findchinatour.com (the “Site”) is owned and operated by Changsha SEBAS Supply Chain Management Co.. We are a travel platform that allows users to book hotels, tickets, and other travel-related services like events directly from our website. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, store, use, disclose, and transfer (hereinafter “process”) your personal data when you use our services (the “Services”), such as when you:

Visit our website at www.findchinatour.com or any website of ours that links to this Privacy Policy.
Book hotels, tickets or other travel-related services through our platform.
Engage with us in other related ways, including sales, marketing, or events.

This Privacy Policy should be read alongside our Terms and Conditions (www.findchinatour.com/terms-and-conditions/) and our Cookie Policy (available at www.findchinatour.com/privacy-policy/).

Company Information:

Name: Changsha SEBAS Supply Chain Management Co.

Registered Address: Room 404, Innovation Center, Yida Smart Manufacturing Town, Wangcheng Economic and Technological Development Zone, Changsha, China.

Email: hello@findchinatour.com

2. Information We What Information Do We Collect From You

2.1 How We Process Personal Data

We collect and process personal data to provide, improve, and secure our Services, including booking hotels and tickets, optimizing website performance, and delivering personalized travel recommendations. The personal data we collect depends on your interactions with our platform, your location, and applicable law.

Types of Data We Collect:

Information You Provide: Data you submit when creating an account, booking services, or contacting us (e.g., via forms, email, or live chat).
Information Collected Automatically: Data generated from your use of the Site, such as IP address or browsing behavior, collected via analytics tools (e.g., Google Analytics, similar) to enhance user experience.
Information from Third Parties: Data from payment processors, travel partners (e.g., hotels, airlines), or social media platforms if you log in via those accounts.
Marketing Information: Preferences for travel promotions or communications.

Our lawful grounds for processing are based on:

Consent: For marketing or optional data collection.
Contract Performance: To fulfill bookings or service requests.
Legitimate Interests: To improve our platform, analyze trends, and ensure targeted marketing.

2.2 Categories of Personal Data Processed

2.2.1 Data Collected Automatically

We automatically collect information when you visit, use, or navigate our Site to maintain security, analyze performance, and personalize content. This includes:

Log and Usage Data: IP address, browser type, pages visited, time spent on pages, search queries, and click paths.
Device Data: Device type, operating system, and browser settings.
Location Data: Approximate location based on IP address (you can disable location services in your device settings).
Analytics Data: Bounce rate, clicked links, content viewed, and keywords used to find our Site.

This data is collected via cookies and similar technologies (see our Cookie Policy).

2.2.2 Data Collected in a Non-Automatic Way

We collect data you voluntarily provide when using our Services, such as:

Account Information: First and last name, email address, phone number, username, and password.
Booking Information: Billing address, payment details, travel preferences, and itinerary details (e.g., travel dates, destinations).
Contact Information: Data submitted via contact forms, surveys, or customer support requests.
Recruitment Information: If applicable, gender, age, education, and career background for job applications.

We obtain your consent before collecting this data where required.

2.2.3 Sensitive Information

We may collect sensitive data, such as:

Payment Data: Credit/debit card numbers and security codes, processed securely by third-party payment providers.
Travel-Related Data: Passport details or visa information, if required for bookings.
We only collect sensitive data with your explicit consent or as necessary to fulfill bookings.

2.2.4 Social Media Login Data

You may register or log in using social media accounts (e.g., Google, WeChat). We collect data provided by these platforms, such as your name and email address, subject to their privacy policies.

3. Why We Use Your Personal Data

We process your personal data for the following purposes:

Service Delivery: To process bookings, manage accounts, and provide customer support.
Website Optimization: To analyze user behavior and improve Site functionality and performance.
Personalization: To offer tailored travel recommendations and promotions.
Marketing: To send promotional emails or ads about travel deals (with your consent, where required).
Security: To prevent fraud, secure transactions, and protect our platform.
Legal Compliance: To meet tax, accounting, or regulatory obligations.

4. Legal Basis for Processing

We process personal data based on:

Consent: For marketing, cookies, or sensitive data collection (Article 6(1)(a) GDPR, Article 7(1) LGPD, Article 13(1) PIPL).
Contract Performance: To fulfill bookings or service requests (Article 6(1)(b) GDPR, Article 7(V) LGPD, Article 13(2) PIPL).
Legitimate Interests: For analytics, personalization, and security (Article 6(1)(f) GDPR, Article 10 LGPD, Article 13(6) PIPL).
Legal Obligations: To comply with applicable laws (Article 6(1)(c) GDPR, Article 7(II) LGPD).

5. Whom We Share Personal Data With

We may share your data with:

Travel Partners: Hotels, airlines, or tour operators to fulfill bookings.
Service Providers: Payment processors, analytics tools (e.g., Google Analytics), and marketing platforms.
Affiliates: Our subsidiaries or partners under common control, bound by this Privacy Policy.
Business Transfers: In case of mergers, acquisitions, or asset sales.
Legal Authorities: If required by law or to protect our rights.

We do not sell your personal data to third parties.

6. How Long We Store Personal Data

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law (e.g., tax or booking records). When no longer needed, we delete or anonymize your data securely.

7. How We Protect Your Personal Data

We use industry-standard technical and organizational measures, such as encryption, secure servers, and access controls, to protect your data. However, no online transmission is 100% secure, so you access our Services at your own risk.

8. Children

We do not knowingly collect data from children under 14 (or 16 in some jurisdictions). If we discover such data, we will delete it promptly. Parents or guardians may contact us at [Insert Contact Email] if they believe their child has provided data.

9. Your Rights as a User

9.1 How to Access, Modify, Delete, or Challenge the Data Collected

You may:

Request access to or a copy of your personal data.
Correct inaccurate data.
Delete your data (subject to legal retention requirements).
Restrict or object to data processing.
Request data portability.
Contact our privacy officer at:

Contact Person: Tao Sheng

Email: hello@findchinatour.com.

9.2 How to Opt-Out of Data Collection, Use, or Disclosure

You can opt out by:

Clicking “unsubscribe” in marketing emails.
Updating preferences in your account settings.
Disabling cookies in your browser (see Cookie Policy).
Requesting account termination, after which we will deactivate or delete your data (some data may be retained for legal purposes).

10. Particular Privacy Policy for US Residents

In Short: If you are a resident of California, you are granted specific rights regarding access to, correction of, and deletion of your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

California Consumer Privacy Act (CCPA/CPRA)
Under the California Civil Code Section 1798.83 (“Shine The Light” law) and the CCPA/CPRA, California residents have the following rights regarding their personal information:

Right to Know: Request the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom it is shared in the preceding 12 months.
Right to Delete: Request deletion of personal information, subject to certain exceptions (e.g., legal retention requirements).
Right to Correct: Request correction of inaccurate personal information we hold about you.
Right to Opt-Out of Data Sales or Sharing: Opt out of the sale or sharing of personal information for cross-context behavioral advertising (we do not sell or share your data for such purposes).

Right to Limit Use of Sensitive Personal Information: Limit the use or disclosure of sensitive personal information (e.g., passport details, financial data) to what is necessary for providing our Services.
Right to Opt-Out of Automated Decision-Making: Opt out of automated decision-making or profiling, if applicable (e.g., AI-driven travel recommendations).

Categories of Personal Information Collected:
We collect the following categories of personal information, as defined by the CCPA/CPRA:

Identifiers: Name, alias, postal address, email address, phone number, IP address, account name, or other similar identifiers.
Personal Information (Cal. Civ. Code § 1798.80(e)): Name, address, phone number, payment information (e.g., credit/debit card numbers), passport details (for travel bookings).
Protected Classification Characteristics: Age, gender, or other characteristics (if provided for bookings or recruitment).
Commercial Information: Records of travel bookings, tickets, or services purchased or considered.
Internet or Other Network Activity: Browsing history, search history, interactions with our website (e.g., via cookies or analytics tools like Google Analytics).
Sensory Data: Audio or visual information (e.g., customer support recordings, if applicable).
Professional or Employment-Related Information: Job history or education (for recruitment purposes).
Non-Public Education Information: Education records, if provided (e.g., for student travel discounts).
Inferences: Profiles reflecting preferences, travel behaviors, or interests.
Sensitive Personal Information: We collect sensitive data, such as payment details or passport information, only as necessary to process bookings. You may limit its use to essential purposes by contacting us.
Automated Decision-Making: If we use automated systems (e.g., AI for personalized travel recommendations), you may opt out of such processing by contacting us.

How to Exercise Your Rights: contact us at hello@findchinatour.com.

11. Particular Privacy Policy for Brazil Residents

Under the Brazilian General Data Protection Law (LGPD), you have additional rights to:

Anonymize, block, or delete unnecessary/excessive data.
Request information about third parties with whom we share data.
Be informed about the consequences of not consenting.
Revoke consent.
Legal Basis: Article 7(I) (Consent), Article 7(V) (Contract Performance), Article 7(II) (Legal Obligations), Article 10 (Legitimate Interests).
International Transfers: We comply with Article 33 LGPD for cross-border data transfers.
Contact: hello@findchinatour.com.

12. Particular Privacy Policy for European Residents

Under the GDPR, we process data as a controller:

Data Controller: Changsha SEBAS Supply Chain Management Co., Ltd.
Legal Basis: Consent (Article 6(1)(a)), Contract Performance (Article 6(1)(b)), Legitimate Interests (Article 6(1)(f)), Legal Obligations (Article 6(1)(c)).
International Transfers: We use Standard Contractual Clauses for transfers outside the EEA.
You may contact your local data protection authority or our privacy officer at hello@findchinatour.com.

13. Particular Privacy Policy for South Africa Residents

Under the Protection of Personal Information Act (POPI), we process data per Sections 8–25 (e.g., accountability, processing limitation). Direct marketing complies with Section 69, requiring consent or existing customer status.

Contact the Information Regulator or us at hello@findchinatour.com.

14. Particular Privacy Policy for China Residents

Under the Personal Information Protection Law (PIPL), we:

Do not process sensitive data (e.g., biometrics, health) unless necessary and with specific consent.
Limit third-party sharing per Article 23.
Ensure international transfers comply with PIPL Article 38.
Legal Basis: Article 13(1) (Consent), Article 13(2) (Contract Performance), Article 13(3) (Statutory Duties), Article 13(6) (Public Data).
We do not collect data from children under 14 without parental consent.
Contact: hello@findchinatour.com.

15. Modifications

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or on our Site. Check the “Effective Date” to stay informed.

16. Complaints

If you have concerns about our data processing, contact us at hello@findchinatour.com. You may also lodge a complaint with your local data protection authority.

17. Contact Information

For questions or to exercise your rights, contact: